A plain-language version of the terms that govern your use of this service, followed by the legal disclosures.
Zach Dornisch is not a licensed therapist, psychologist, psychiatrist, physician, attorney, accountant, or financial advisor. Nothing exchanged in a coaching engagement constitutes medical, mental-health, legal, tax, or financial advice, and should not be relied on as such.
If you are experiencing a mental-health crisis, suicidal ideation, or symptoms of a clinical condition, please contact a licensed mental-health professional, your physician, or — in the US — call or text 988(Suicide & Crisis Lifeline). Outside the US, contact your local emergency services.
If during our work together I form the view that coaching is not the right fit and clinical, legal, or financial support would serve you better, I’ll say so and try to point you in a useful direction.
These Terms of Service (the “Terms”) form a contract between you (the “Client”) and Zach Dornisch, an individual doing business as “Zach Dornisch Coaching” (“we,” “us,” or “Coach”). They govern your access to and use of the website at coaching.zachdornisch.com and any coaching services purchased through it (together, the “Service”).
By creating an account, purchasing a session or package, or otherwise using the Service, you agree to these Terms and to our Privacy statement. If you do not agree, please do not use the Service.
The Service offers one-to-one life coaching delivered remotely by video session, plus the supporting tools we use to work together: scheduling, secure messaging, journals, tasks, a library of resources and courses, signed agreements, and billing.
Coaching is a forward-looking, action-oriented partnership. It is not a substitute for psychotherapy, medical care, legal counsel, tax preparation, or financial planning, and we make no promises about specific outcomes — coaching depends on the work you put into it.
You must be at least 18 years old and able to enter a binding contract in your jurisdiction to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You agree to provide accurate information when you sign up, to keep your login credentials confidential, and to notify us promptly if you suspect unauthorized access. You are responsible for activity that happens under your account. You can update your profile at any time from your account settings.
When you purchase a session or package, your account is credited with one session credit per session purchased. You schedule sessions from your portal using available times we publish. Each booked session consumes one credit at the time of booking.
Cancellations and rescheduling are governed by our cancellation policy. Credits expire as described in our expiration policy. Missed sessions without notice are governed by our no-show policy.
Some forms — the coaching agreement, package addendums, and any other document marked as a legal form — are signed by you in the app and produce a tamper-evident PDF certificate. We log the timestamp, your IP address, and your user agent at the time of signature, and we hash the document body (SHA-256) so any later change to the form would void the audit chain.
If a legal form changes after you’ve signed, we’ll ask you to re-sign the new version before continuing — your old signature is preserved, archived, and stamped with the date the new version superseded it.
All payments are processed by Stripe; we do not see or store your full card number. Prices are in US dollars and exclusive of any sales tax that may apply in your jurisdiction. Subscriptions (such as the monthly retainer) renew automatically until you cancel from your billing page.
Refunds are governed by our refund policy. If a charge looks wrong, please email hello@zachdornisch.com before disputing it with your bank — chargebacks initiated without first contacting us may result in account suspension.
You agree not to use the Service to:
We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.
What you share in coaching sessions, messages, journal entries, and forms is treated as confidential between you and the Coach, and handled per the Privacy statement. We may disclose your information only when required by law (e.g., a valid subpoena), to protect a person from imminent harm, or with your explicit written consent.
Coaching is not a legally privileged relationship in the way that attorney-client or therapist-patient communications are. If absolute legal privilege matters for your situation, please use a licensed professional in the relevant field.
We own the Service, its design, the words on these pages, and the templates, frameworks, and worksheets we make available through it. You receive a personal, non-transferable license to use them for your own development during your engagement with us.
You retain ownership of the content you create — your journal entries, your messages, your task submissions, your form responses. By submitting them to the Service you grant us a limited license to host, display, and process them for the purpose of providing the Service to you.
The Service relies on third-party providers (Stripe for payments, Supabase for data, Cloudflare R2 for files, Resend for email, Zoom for video, Vercel for hosting). Their availability, terms, and data practices are outside our control; the vendors and their roles are listed in our Privacy statement.
The Service is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any specific result will follow from coaching.
To the fullest extent allowed by law, the Coach’s total liability to you for any claim arising out of or relating to these Terms or the Service is limited to the amount you actually paid us in the twelve (12) months immediately before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless the Coach from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.
You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if we’re required to by law, or if continuing the engagement would not be in either party’s interest. On termination, unused session credits are subject to the refund policy and expiration policy. Sections of these Terms that by their nature should survive termination — confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.
These Terms are governed by the laws of the State of Nebraska, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Douglas, Nebraska, and you and the Coach consent to the personal jurisdiction of those courts.
Before filing any formal claim, you agree to first contact us at hello@zachdornisch.com and try in good faith to resolve the matter informally for at least thirty (30) days.
If we change these Terms in a way that materially affects your rights or obligations, you’ll get an email with at least 14 days’ notice before the change takes effect. Continuing to use the Service after the effective date constitutes acceptance of the updated Terms.
These Terms, together with the Privacy statement and the operational policies linked above, are the entire agreement between you and the Coach regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a sale or transfer of the Service.
Questions about these Terms? hello@zachdornisch.com. I read every message myself.
Last updated: May 2026.